We understand your concerns about the quality or lifespan of the product you are going to purchase. 

Warranty on office chairs includes:

1. Spring / Hydraulic / Gaslift Warranty - This part of the office chair regulates the chair height. This part can sometimes become damaged depending on consumer use. However, the manufacturer still provides a warranty on this part for up to 2 years - signs of a damaged spring are when the chair sinks by itself when sat on.

2. Chair Mechanism - This part of the chair provides the rocking motion on the backrest. This mechanism is usually called Tilting Control or HDT (Heavy Duty Tilting Control). The manufacturer provides a warranty of up to 2 years on this part. 

3. Foot frame (5/4 star) - located at the bottom and is the place where the wheels attach, providing mobility to your office chair. The manufacturer provides a limited warranty of up to 2 years on the foot frame part of the office chair. The warranty does not cover caster wheels. 

How to claim warranty if damage occurs 

1. Prepare your original invoice to make a claim 
2. Prepare a damage report of your experience complete with video or photos
3. Contact our team so we can forward your claim to the product manufacturer 
4. The manufacturer will promptly respond to your complaint or you can return to ask Oscar Living for assistance in contacting the manufacturer